• 1. ALL SALES ARE FINAL

    ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES

    Except where required by applicable law or expressly authorized in writing by Phoenix Lamps LLC, all purchases are final. We do not accept returns or exchanges because of buyer's remorse, a change of mind, personal preference, incorrect selection, or a customer's decision that an item no longer meets their needs.

    2. VINTAGE, ANTIQUE & COLLECTIBLE ITEMS

    Many items sold by Phoenix Lamps LLC are vintage, antique, previously owned, restored, or collectible. Such merchandise may have characteristics associated with age, including patina, wear, minor imperfections, repairs, or variations in finish.

    Customers are responsible for carefully reviewing the item's photographs, description, dimensions, and disclosed condition before purchasing. Please contact us with any questions or requests for additional photographs before placing your order.

    3. PRODUCT CONDITION & DESCRIPTION

    Phoenix Lamps LLC makes reasonable efforts to describe merchandise accurately and provide representative photographs. Customers should review all available listing information before completing a purchase.

    Any known damage, significant wear, restoration, or material condition issue will be disclosed in the listing to the extent reasonably possible.

    4. SHIPPING DAMAGE, INCORRECT ITEMS & LEGAL RIGHTS

    If an item arrives damaged during shipping, you receive an incorrect item, or the merchandise materially differs from its description, please contact Phoenix Lamps LLC promptly at the customer service contact listed on our website.

    Please retain the original packaging and take photographs of the item and any shipping damage.

    This policy does not exclude, limit, or waive any consumer rights or remedies that cannot legally be excluded under applicable Arizona or federal law. Any matter involving damage, misdescription, nonconformity, or other legally protected rights will be reviewed in accordance with applicable law.

    5. REFUNDS & RESOLUTION PROCESS

    For ordinary change-of-mind requests, refunds and exchanges are not offered.

    For a reported damaged, incorrect, or materially misdescribed item, Phoenix Lamps LLC will review the information provided and communicate the applicable resolution, if any, in accordance with applicable law.

    Where a refund is legally required or expressly approved in writing, Phoenix Lamps LLC will communicate the refund amount and expected processing timeframe.

    6. CUSTOMER ACKNOWLEDGMENT

    By completing an online purchase, the customer acknowledges that they have had the opportunity to review this policy and the item's listing details before placing the order.

    Phoenix Lamps LLC encourages all customers to ask questions before purchasing, particularly when buying antiques, vintage lamps, lighting, lampshades, or collectible items.